Return Policy

We accept all regular-priced items in new condition with original tags still attached within 7 days of delivery date. Please note that swim, intimates, and sale items are final sale.

See below for instructions on how to ship back your item(s) to us.

DOMESTIC

Returns are now super easy! All goods returned must have their original tags attached and be free from wear, stains, odors or any condition that would prevent the item(s) from being sold as new. (Items will be shipped back to the customer if conditions are not met).

Here’s what our US customers should do:

  1. Within 7 days of delivery date, put all items to be returned in a box/package
  2. Place invoice in the box
  3. Stick the pre-paid shipping label (included in original order) on the box
    • Make sure there are no other labels/barcodes on the box
  4. Drop off the box to be shipped to us

Please allow 7-14 business days after we receive your package for your refund to be issued. Your refund will be credited to the same method of payment used to make the original purchase. The amount of time it takes for the refund to be posted on your account varies depending on the credit card company.

Store credit will be issued to the customer if we are unable to refund the original form of payment (i.e. expired card).

INTERNATIONAL
All goods returned must have their original tags attached and be free from wear, stains, odors or any condition that would prevent the item(s) from being sold as new. (Items will be shipped back to the customer if conditions are not met).

  1. Within 7 days of delivery date, put all items to be returned in a box/package
  2. Place invoice in the box
  3. Ship return items to (customers are responsible for all return shipping charges):

    RETURN DEPARTMENT
    C/O LOVERS+FRIENDS
    16800 Edwards Rd.
    Cerritos, CA 90703
  1. Drop off the box to be shipped to us

Please allow 7-14 business days after we receive your package for your refund to be issued. Your refund will be credited to the same method of payment used to make the original purchase. The amount of time it takes for the refund to be posted on your account varies depending on the credit card company.

Store credit will be issued to the customer if we are unable to refund the original form of payment (i.e. expired card).

NEED MORE HELP? Call (562) 677-9500 or email us at orders@loversandfriends.us for any additional questions!